Last updated: 5 June, 2025
Privacy policy
This Privacy Policy describes how smoosh (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from mysmoosh.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to this privacy policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
What data we collect
We collect the following types of personal data:
a) Information You Provide
Name, shipping/billing address, email, phone number
Account details (if registered)
Order and payment information (via secure third-party processors)
Correspondence via email, chat or contact forms
Survey or marketing responses
b) Automatically Collected Data
IP address, browser type, time zone, device information
Pages viewed, session duration, referral URLs
Cookie and usage data (see Cookie Policy)
How we use your data
| Process and fulfill orders
| Provide customer support
| Improve website performance and user experience
| Send marketing emails (with consent)
| Prevent fraud and abuse
| Comply with legal obligations (e.g., tax)
We do not sell or rent your personal data.
Marketing & Communications
You will only receive email marketing from us if you:
Opt in via a form or at checkout
Have made a purchase and haven't opted out
You may unsubscribe at any time by clicking the link in our emails or contacting us directly.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor. We use the following cookies to optimize your experience on our Site and to provide our services.
Abandoned Cart Disclosure: The website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.
Third-party Data Sharing: The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Cookies Necessary for the Functioning of the Store NameFunction_ab Used in connection with access to admin._secure_session_id Used in connection with navigation through a storefront.cart Used in connection with shopping cart.cart_sig Used in connection with checkout.cart_ts Used in connection with checkout.checkout_token Used in connection with checkout.secret Used in connection with checkout.secure_customer_sig Used in connection with customer login.storefront_digest Used in connection with customer login._shopify_u Used to facilitate updating customer account information.
Reporting and Analytics NameFunction_tracking_consent Tracking preferences._landing_page Track landing pages_orig_referrer Track landing pages_s Shopify analytics._shopify_fs Shopify analytics._shopify_s Shopify analytics._shopify_sa_p Shopify analytics relating to marketing & referrals._shopify_sa_t Shopify analytics relating to marketing & referrals._shopify_y Shopify analytics._y
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Third-Party Services
We may share your personal data with trusted third parties who help us operate our business, including:
Shopify (eCommerce platform)
Stripe, PayPal (payment processors)
Google Analytics, Meta Ads (analytics and marketing)
Fulfillment and shipping providers
All partners are contractually required to comply with data protection laws.
Data retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Your rights
You have the right to:
Access the personal data we hold about you
Request correction of incorrect or incomplete data
Request deletion of your data (“right to be forgotten”)
Restrict or object to processing
Withdraw consent at any time (where applicable)
Request data portability
Lodge a complaint with a supervisory authority
Lawful basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases: Your consent;The performance of the contract between you and the Site;Compliance with our legal obligations; To protect your vital interests; To perform a task carried out in the public interest; For our legitimate interests, which do not override your fundamental rights and freedoms.
Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you. We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor
Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you. Services that include elements of automated decision-making include:
Temporary deny list of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.
Children’s privacy
We do not knowingly collect data from individuals under the age of 16. If you believe your child has provided us with personal data, please contact us so we can delete it.
Data security
We implement appropriate technical and organisational measures to protect your data, including:
SSL encryption
Secure cloud infrastructure
Access controls
Regular audits and monitoring
Contact
This website is operated by WOROBEW LTD, registered in United Kingdom, trading as Smoosh.